✨ 989 Creative Group — Frequently Asked Questions

  • What does 989 Creative Group actually do?

    We’re a boutique creative agency helping purpose-driven brands clarify their voice, elevate their digital presence, and connect with their audience through branding, strategy, and storytelling. From brand identity and social media management to website design and nonprofit marketing consulting — we do more than “make things look good.” We build trust and drive impact.

  • Who do you work with?

    We specialize in working with nonprofits, small businesses, entrepreneurs, and social impact brands — especially those committed to uplifting marginalized communities. Whether you're launching your first campaign or scaling your visibility, we meet you where you are and help you grow with intention.

  • What services do you offer?

    Our core offerings are:

    Brand Strategy & Identity, Social Media Management, Content Creation (video, graphics, copy), Communications (email, PR, blog strategy), Website Design & SEO, Nonprofit Marketing & Development Consulting. If you're unsure where to begin, we recommend starting with a Brand Tonic Strategy Session.

    Explore our entire Services & Pricing guide here.

  • What makes you different from other marketing agencies?

    We’re not here to sell you vanity metrics or trendy gimmicks. We prioritize real connection, equity, and sustainable growth. We act as your collaborative partner — not just another vendor — and we treat your mission like our own. We believe inclusive marketing isn’t optional. It’s essential.

  • What is your process like?

    We start with strategy. Every engagement begins with discovery — understanding your goals, audience, and challenges. From there, we build a custom roadmap that’s aligned with your needs. We stay in close communication throughout the project to keep things clear, collaborative, and results-driven.

  • What’s the investment to work with you?

    Most of our retainer clients invest between $2,500–$7,000/month, depending on scope and services. One-off services like strategy sessions, audits, or website builds vary. We offer value-based pricing — focused on results, not billable hours.

    Need a custom quote? Let’s chat.

  • How long do projects usually take?

    Timelines vary depending on the service. Most strategy sessions wrap within a week, a brand design can be done in 4-8 weeks as well as a website build - while full-service social media retainers and website projects can span 3-12 months or more. We'll always be upfront about timing and capacity before you sign a contract. If our schedules don’t align, we have an waitlist for folks interested in working with us in the future.

  • What platforms and tools do you work with?

    We’re fluent in: Flodesk, Mailchimp, Meta Business Suite, Canva Pro. As social media is concerned - Meta Business Suite, Meta Ads Manager, Instagram, TikTok, YouTube, Threads. HoneyBook for client management. Showit, Squarespace, WordPress, Wix and SEO tools like Ask The Public, Metricool, and Google Search Console & Google Workspace and lot more.

    We prioritize tools that empower you — not ones that gatekeep your growth.

  • Can you help me if I’ve never worked with a marketing agency before?

    Absolutely. Many of our clients are coming to us for their first-ever brand refresh, website, or content strategy. We’ll walk you through every step of the process — no jargon, no fluff, just clarity and care.